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Returns within 7 days
We want you to be happy with every order. You may return unopened and unused products in their original packaging within 7 days of delivery.

Items we cannot accept for return
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, including diaper and pants packs, wipes, tissue, skincare, bath and laundry products.

Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including delivery fees, at no extra cost to you.

How to return

1. Contact us at enquiry@nishinbaby.com or WhatsApp +65 8958 2025 with your order number and the item you wish to return.
2. We will confirm your return and send you the return address.
3. Return shipping costs are paid by the customer, except for damaged, faulty or incorrect items.

Exchanges
Ordered the wrong diaper size? Unopened packs can be exchanged within 7 days of delivery. Please contact us and we will help you arrange it.

Refunds
Once we receive and check your return, we will refund you to your original payment method within 7–10 working days. Original delivery fees are not refundable, except for damaged, faulty or incorrect items.

This policy does not affect your rights under Singapore consumer protection law.